Terms & Conditions

Last updated: February 2026

1. Acceptance

By using this website or submitting an enquiry, you accept these terms. Where a signed engagement letter or purchase order exists, that document prevails over these terms for the engagement it covers.

2. Website content

Content on this website is provided for general information. Program outlines, durations and outcomes are indicative and are finalised only in a written proposal. Nothing here constitutes a guarantee of specific business results.

3. Bookings and confirmation

A discovery call request is an enquiry, not a confirmed engagement. Delivery dates are confirmed only on written acceptance of a proposal and, where applicable, receipt of the agreed advance.

4. Fees and payment

Fees are quoted per engagement and exclude applicable taxes. Travel, accommodation and printed material are billed at actuals unless stated otherwise. Standard terms are 50% in advance and the balance within 15 days of completion.

5. Postponement and cancellation

• More than 14 days' notice — reschedule at no charge, subject to availability.
• 7 to 14 days' notice — 25% of the engagement fee is payable.
• Under 7 days' notice — 50% of the engagement fee is payable.
• Non-refundable travel already committed on your behalf is payable in all cases.

6. Coaching engagements

Coaching sessions cancelled with less than 24 hours' notice are treated as delivered. Coaching is a developmental partnership; it is not therapy, medical treatment or legal advice, and no specific outcome is guaranteed.

7. Intellectual property

All frameworks, models, workbooks, slides and assessment instruments remain our intellectual property. Client organisations receive a non-exclusive licence to use supplied materials internally for participants of the engagement. Recording, reproduction, resale or use in train-the-trainer delivery requires prior written consent.

8. Confidentiality

Both parties will keep commercial and participant information confidential. Individual participant contributions are never attributed in reports without explicit consent.

9. Client responsibilities

The client is responsible for nominating participants, protecting the agreed calendar, providing a suitable venue or platform, and ensuring managers support the reinforcement activities that make behaviour change durable.

10. Use of images and testimonials

Photographs and testimonials are used publicly only with the client's consent. Consent may be withdrawn at any time and the material will be removed from this website.

11. Limitation of liability

To the extent permitted by law, our aggregate liability arising from an engagement is limited to the fees paid for that engagement. Neither party is liable for indirect or consequential loss.

12. Force majeure

Neither party is liable for delay or non-performance caused by events beyond reasonable control. Affected sessions will be rescheduled in good faith.

13. Governing law

These terms are governed by the laws of India, and the courts at Nagpur, Maharashtra have exclusive jurisdiction.

14. Contact

Questions about these terms: connect@pushpalatachaurey.com.